Welfare Support Officer

Job Description

Due to contract expansion, we are seeking for a Welfare Support Officer to join our team. This is an exciting position that works exclusively to support Asylum seekers going through their right to work Asylum application process with the home office. The ideal candidate will be resilient, trustworthy, caring, a people person and extremely empathetic to others. As a Welfare Support Officer every day is different, no day is the same. Although this role comes with it challenges it is an extremely rewarding role.

Role Criteria

• Support service users at various stages of their asylum application process
• Address safeguarding and welfare issues appropriately, escalating concerns when necessary
• Provide both practical and emotional support to service users
• Monitor wellbeing and identify support needs for individuals and families
• Ensure accurate record-keeping for Home Office audits and compliance
• Carry out risk assessments and update support plans regularly
• Maintain professional boundaries while providing a supportive and empathetic service
• Assist service users with accessing healthcare, education, and community services
• Signpost to external agencies and support networks where appropriate
• Accompany service users to appointments or interviews where required
• Promote independence and resilience by encouraging service users to develop life skills
• Work collaboratively with colleagues, local authorities, and partner organisations
• Respond quickly and calmly to crisis situations to ensure safety and support
• Contribute to service improvements by sharing feedback and best practice
• Support equality, diversity, and inclusion in all aspects of service delivery
• Experience working with vulnerable and diverse client groups
• Strong understanding of safeguarding practices and procedures
• Ability to identify needs and put in place appropriate support packages to promote independence
• Experience supporting people with mental health issues and/or challenging behaviour
• Effective communication skills with colleagues, service users, and local authorities
• Experience with record keeping, case management, and risk assessments
• Ability to work independently, manage time effectively, and prioritise tasks
• Resilient, supportive, trustworthy, approachable, empathetic, and a good listener
• Flexible and willing to travel as required
• Ability to remain calm and professional in difficult or emotional situations
• Good IT skills for updating case notes and maintaining accurate records
• Commitment to confidentiality and data protection
• Full UK driving licence