Software Engineer

Job Description

We are looking for a Software Engineer to join our Centre of Excellence, working on Front Office and Call Centre technology with a strong focus on broadband customer journeys. This role plays a key part in the systems that enable customers to order, manage and receive broadband services across both voice and digital channels. You’ll be involved in business‑critical platforms that sit at the heart of how we engage with and support our customers.

In this role, you’ll design, build and support software solutions spanning broadband sales, provisioning, fault management and customer support. You’ll collaborate closely with product managers, designers, analysts, operational teams and third‑party suppliers, contributing across the full software development lifecycle to deliver solutions that are resilient, scalable and secure. A strong foundation in modern engineering practices is essential, including experience with languages such as TypeScript, JavaScript, Java or Python, building and consuming RESTful APIs, and working confidently with SQL for analysis and troubleshooting.

What you’ll bring

Experience within broadband or telecommunications environments will be valuable, particularly where you’ve worked with sales, provisioning or service assurance systems. Familiarity with contact‑centre or telephony platforms such as Genesys, along with experience integrating CRM systems with external broadband or network providers, will help you succeed. You’ll be comfortable working across complex, multi‑party integrations and diagnosing issues in live environments.

Success in this role comes through delivering stable and reliable broadband journeys for customers, creating well‑designed and reusable APIs, and reducing incidents through effective root‑cause analysis. Just as importantly, you’ll contribute to a collaborative culture, working closely with engineering colleagues, operational teams and suppliers to continually improve the services we deliver.

If you’re motivated by solving real‑world problems at scale and want to contribute to the future of digital and broadband services within a purpose‑driven organisation, we’d love to hear from you.