Operations Supervisor

The Supervisor, Operation is responsible for leading and overseeing the daily dispatch operations for the Pilot Team. This role ensures efficient routing, scheduling, communication, and execution of deliveries while maintaining high levels of customer service, safety, productivity, and compliance. The Supervisor, Operation works closely with drivers, warehouse personnel, customers, and leadership to ensure on-time service and operational excellence.

Key Responsibilities

Dispatch Operations

• Manage daily dispatch activities for all delivery routes and linehaul movements.
• Coordinate driver assignments, route planning, and equipment utilization.
• Monitor delivery progress and proactively address service disruptions.
• Ensure timely communication of pickup and delivery schedules.
• Optimize routes to improve efficiency, reduce costs, and maximize service levels.
• Maintain accurate dispatch records and reporting.
  

Team Leadership

• Supervise and support dispatch personnel and drivers.
• Conduct daily huddles and operational meetings.
• Coach employees on performance expectations and company procedures.
• Foster a culture of accountability, safety, teamwork, and customer focus.
• Assist with staffing, scheduling, training, and performance management.
  

Customer Service

• Serve as the primary point of contact for operational escalations.
• Ensure customer commitments are met consistently.
• Communicate service updates, delays, and resolution plans to customers.
• Develop strong relationships with customers and operational partners.
  

Safety & Compliance

• Promote compliance with all company safety policies and DOT regulations.
• Monitor hours of service, driver qualifications, and regulatory requirements.
• Investigate and document service failures, accidents, and operational incidents.
• Participate in safety audits and corrective action programs.
  

Performance Management

• Track and report key performance indicators (KPIs), including:
• On-Time Delivery (OTD)
• Route Efficiency
• Driver Productivity
• Service Failures
• Customer Satisfaction
• Equipment Utilization
• Implement corrective actions to improve operational performance.
• Support continuous improvement initiatives throughout the operation.
  

Collaboration

• Work closely with warehouse, transportation, customer service, and leadership teams.
• Coordinate peak-season planning and special projects.
• Assist with customer implementations, account launches, and operational transitions.
  

Qualifications

Education & Experience

• High school diploma or GED required.
• Associate's or Bachelor's degree in Logistics, Transportation, Supply Chain, or Business preferred.
• Minimum 3-5 years of transportation, dispatch, or logistics experience.
• Minimum 2 years of leadership or supervisory experience preferred.