Customer Excellence Credit Controller

Job Description

Iron Mountain is seeking an experienced Customer Excellence Credit Controller to join our Cash Collection team.

In this role, you will be responsible for optimising incoming payments and resolving invoice queries through diligent collection practices to improve the company’s financial health. You'll be part of a crucial team focused on achieving weekly cash collection objectives and maintaining accurate account records for an allocated customer portfolio.

What You'll Do

• Execute timely reminder actions (telephone calls, dunning letters, etc.) according to weekly objectives and accurately maintain up-to-date customer and account records for your allocated portfolio.
• Manage complex case work by proactively reaching out to customers in arrears, understanding their situation, and focusing on the collection of older debt (30–120+ days old).
• Utilise the Oracle Cloud Collection Module and other available tools effectively to ensure prompt and efficient resolution of invoice queries and disputes, leading to timely payments.
• Collaborate with the Credit Manager on complex disputes that may require escalation to the Disputes Resolution Team.
• Provide all required data for daily, monthly, internal, and external reporting requirements to the Credit Manager as per the agreed timetable

What You'll Bring

• Proven track record of experience within a large-value Commercial Credit Control environment, or relatable
• Strong knowledge of the end-to-end dunning process and using credit collection tools like the Oracle Cloud Collection Module or similar systems.
• Proven ability in chasing historical debt (30-120+ days old) and resolving problem debt while performing under pressure to meet tight deadlines.
• Excellent verbal and written communication skills with a professional telephone manner for building productive internal and external customer relationships.