Business Development Specialist

Job Description

Rise10 Recruitment is proud to be working on behalf of a growing and innovative engineering and automation business in Lincolnshire.

We are looking for a Business Development Specialist to join their Aftersales team, playing a key role in driving repeat business, increasing service and support revenue, and strengthening long-term customer relationships.

This is a fantastic opportunity for a commercially minded and proactive individual who thrives in a fast-paced environment and enjoys building value from existing client relationships.

Key Responsibilities:

Aftersales Revenue Generation:

• Proactively engage existing customers via phone and email to identify aftersales opportunities (service contracts, spare parts, upgrades)
• Follow up on quotations to maximise conversion rates
• Build and manage a strong pipeline of aftersales opportunities
• Identify and target customers approaching the end of warranties or agreements
• Maintain accurate CRM records of activity and pipeline progress

Strategy & Initiatives:

• Develop and implement initiatives to grow recurring revenue and customer retention
• Identify upsell and cross-sell opportunities across services, parts, and support packages
• Analyse the customer base to prioritise high-value opportunities
• Report on pipeline performance and aftersales activity

Customer Relationships:

• Build and maintain strong, long-term customer relationships
• Act as a key point of contact for aftersales enquiries
• Collaborate with internal technical and engineering teams to deliver accurate proposals

Skills & Experience:

• Experience in aftersales, account management, internal sales, or a customer-facing sales role
• Confident and proactive telephone manner, including cold calling and follow-ups
• Strong commercial awareness and ability to identify revenue opportunities
• Excellent communication skills (written and verbal)
• Highly organised with the ability to manage multiple priorities
• Proficient in Microsoft Office and CRM systems
• Self-motivated, target-driven, and proactive