Business Analyst

To develop, produce and maintain management information (MI) to support commercial & management decision making, client KPI monitoring, project delivery and contract mobilisation. Promote the use of MCM within the branch and to continually look for process improvements and emerging technology to innovate.

This is a great opportunity to turn operational insight into clear requirements that shape system design, testing and successful transition into BAU.

You will be the link between operational and project teams, helping to understand what colleagues need, translate that into practical requirements and keep delivery focused on outcomes that work in the real world.

Key Responsibilities

• Lead discovery and requirements-gathering activities
• Analyse business processes and identify improvement opportunities
• Gather, document and validate business requirements
• Facilitate workshops with stakeholders at all levels
• Use data analysis to identify trends, root causes and opportunities
• Develop business cases and options appraisals
• Support project delivery and change implementation
• Monitor and measure business benefits and outcomes
• Support Quality Assurance & audit
  

Key Criteria

Business Analysis-

• Requirements elicitation and documentation
• Process mapping and process redesign
• Workshop facilitation
• Stakeholder management
• Business case development
  

Data Analysis-

• Strong analytical and problem-solving skills.
• Experience analysing operational and performance data.
• Advanced Excel skills.
• Experience using Power BI or similar reporting tools.
• Ability to interpret trends and translate data into actionable insights.
• Experience defining and tracking KPIs.
• Ability to combine qualitative and quantitative evidence to make recommendations.
  

Communication & Engagement-

• Strong written and verbal communication skills.
• Ability to challenge constructively.
• Influencing skills at all levels.
• Ability to translate technical information into business language.